Frequently asked questions

Yes - a 60-day free trial of the full product, with no card needed to start. Run real club nights through the trial; it is the complete app, not a cut-down demo. When the 60 days are up, smaller clubs can stay on the free plan and busier clubs upgrade - nothing is charged automatically, and we always give plenty of notice before anything changes.

No. The web app runs in any modern browser - just sign in at play.epegboard.com and you are away. There is also a Windows desktop app for venues with unreliable internet, but most clubs never need it.

You can be running your first session in minutes. Sign in, add players as they arrive - regulars, drop-ins and last-minute changes - and let ePegboard build balanced games. There is nothing to configure before your first night.

The session display is designed for a tablet or laptop at the desk - a screen everyone can gather around. Players can check their own profile, rating and match history on their phone. A larger screen for the courts is optional but works well.

Nothing happens automatically, and there is no card on file. When your 60-day trial ends you choose: stay on the free plan - one session a week, up to 12 players, with the full game picker - or move to a paid plan as your club grows, from around £8 a month. Full details are on the Pricing page.

The web app runs in any browser on any device, needs no install, and is where new features land first. The Windows desktop app runs fully offline - the right choice if your venue has unreliable internet - and costs £60 per year per club after a 60-day free trial.

Yes. Clubs that rely on it for offline venues can keep using it. New development focuses on the web app, so that is where the latest picking, competitions and analytics features appear first.

Every player has a rating that reflects how they perform against expectation - not just who won. A narrow loss to a stronger pair can still move you up; a heavy loss to weaker players costs more. Ratings update after every game, and the same number quietly powers smart picking, handicap tournaments, partnership analytics and league selection.

That is the whole point. ePegboard balances games on current form, tracks who has been sitting out, and keeps an eye on court-time fairness across the night - so stronger and newer players both get good games, and nobody is stuck waiting. It also shows exactly why each game was picked.

Yes. Each player has a profile - rating, win rate and recent match history - that they can check on their phone. Many clubs find the live ratings become a talking point in their own right.

Yes. Your club's data is yours. Reports - attendance, payments, members and more - can be exported to CSV whenever you need them, so the numbers are never locked in.

Yes. Several organisers can help run sessions, so it never depends on one person being in the room. [Placeholder - exact roles and permissions to be confirmed against the live product.]

Yes. Clubs moving from the Windows desktop app can carry their members and playing history into the web app, so your ratings and records continue rather than starting from scratch. Get in touch and we will help with the move.